Frequently asked questions

What types of services does your company offer?

We are an academic writing service that produces virtually every type of academic writing product for customers from high school through doctoral programs. We guarantee that the delivered work will be 100% original, written in impeccable English, based upon current and relevant research when required and delivered to the customer by the specified deadline date. We guarantee complete customer satisfaction and will provide free revision within 48 hours after the deadline expires.

What happens if I want some changes to the work that I receive?

Our writers strive to meet every specification and requirement given in the original order.  However, if you think that your initial instructions weren’t carefully followed, we will gladly provide free revision. Please note, this option is available within 48 hours from your order delivery. So it is your responsibility to check your paper as per your instructions and contact us within an appropriate time.

All you have to do is contact your writer, give a detailed request for a revision, and it will be done – no exceptions! If revision is requested, it is typically completed within deadline that customer specifies. However, it may take up to 24 hours to get revised paper ready.

What if I need specific resources used in the creation of my piece?

You have two options of specifying this. In the “instructions” field, you may specify the source(s) to be used; you may also upload the source as an attachment to your order.

I am concerned about plagiarism. What are your guarantees?

We have been in this business for many years and have always had a no-tolerance policy for plagiarism. Our writers are well aware that they will be immediately suspended should we discover any part of a work is plagiarized. Currently, we have the most sophisticated software available to check each piece for plagiarism, and we do so, without exception. Before your work is delivered, it is completely checked for plagiarism and thus guaranteed to be original.

Will I be able to check the progress of my order?

After placing your order, you get an instant access to your membership area. Here you can monitor your order status changing, directly communicate with your writer, upload additional files to your order. Also you may contact members of our customer support team if you have any order-related questions.

Will I be able to communicate with my writer?

Of course! You will find a message board in your private account so that you may post a question or a comment to your writer. He or she will respond as quickly as possible, through the message board. It is important to check your message board periodically because your writer may have additional questions to you as well.

If I have a difficult or obscure topic with specific research requirements, are you able to complete the paper for me?

Absolutely! We have great staff of highly qualified academicians that can cope with virtually any topic and any complexity of research. As coursework expands, we continually add to our pool of researchers and writers, so that virtually any topic can be addressed. SpecialEssays.com is confident that it can find the appropriate writer for you. If, in a rare circumstance, a writer cannot be found, we guarantee a refund of your order. You can claim the refund within 14 days after the deadline expiry.

What free features do you include in the order price?

We have a number of free features described on this site. Please check these and be certain to designate the ones you wish with your order. Our reasonable prices include any or all of the free features you wish to request.

How is my order delivered and how soon can I expect it?

The more time you are able to give us, the more reasonable the pricing will be. Your final product is delivered via email, as an attachment according to the given timeframe. Unless you have specified otherwise, it will be in MS Word, double-spaced, with approximately 300 words per page. Prior to delivery it will be scanned for plagiarism and thoroughly proofread by our editing staff. We will send you the completed paper within the specified deadline that you mention while placing the order. Please mind that the starting point will be the time you pay for the requested services. If you indicate 24 hours in the field “urgency,” then your order will be sent to you in a day. If you would like to get the paper earlier than it was originally specified, you will need to compensate the difference in the order price.

What can I expect to be included in my order? Will I have a bibliography?

Basing on your request your order will include a title page, an outline if required, and a full bibliography, using the citation format you designate.

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