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FAQ

WHAT CAN I EXPECT TO BE INCLUDED IN MY ORDER? WILL I HAVE A BIBLIOGRAPHY?

Based on your request your order will include a title page, an outline if required, and a full bibliography, using the citation format you designate.

HOW IS MY ORDER DELIVERED AND HOW SOON CAN I EXPECT IT?

The more time you are able to give us, the more reasonable the pricing will be. Your final product is delivered via email, as an attachment according to the given timeframe. Unless you have specified otherwise, it will be in MS Word, double-spaced, with approximately 300 words per page. Prior to delivery it will be scanned for plagiarism and thoroughly proofread by our editing staff. We will send you the completed paper within the specified deadline that you mention while placing the order. Please mind that the starting point will be the time you pay for the requested services. If you indicate 24 hours in the field “urgency,” then your order will be sent to you in a day. If you would like to get the paper earlier than it was originally specified, you will need to compensate for the difference in the order price.

IF I HAVE A DIFFICULT OR OBSCURE TOPIC WITH SPECIFIC RESEARCH REQUIREMENTS, ARE YOU ABLE TO COMPLETE THE PAPER FOR ME?

Absolutely! We have great staff of highly qualified academicians that can cope with virtually any topic and any complexity of research. As coursework expands, we continually add to our pool of researchers and writers, so that virtually any topic can be addressed. SpecialEssays.com is confident that it can find the appropriate writer for you. If, in a rare circumstance, a writer cannot be found, we guarantee a refund of your order. You can claim the refund within 14 days after the deadline expiry.

WILL I BE ABLE TO COMMUNICATE WITH MY WRITER?

Of course! You will find a message board in your private account so that you may post a question or a comment to your writer. He or she will respond as quickly as possible, through the message board. It is important to check your message board periodically because your writer may have additional questions for you.

WILL I BE ABLE TO CHECK THE PROGRESS OF MY ORDER?

After placing your order, you get instant access to your membership area. Here you can monitor your order status changing, directly communicate with your writer, upload additional files to your order. Also, you may contact members of our customer support team if you have any order-related questions.

I AM CONCERNED ABOUT PLAGIARISM. WHAT ARE YOUR GUARANTEES?

We have been in this business for many years and have always had a no-tolerance policy for plagiarism. Our writers are well aware that they will be immediately suspended if we discovered that any part of a work is plagiarized. Currently, we have the most sophisticated software available to check each piece for plagiarism, and we do so, without exception. Before your work is delivered, it is completely checked for plagiarism and thus guaranteed to be original.

WHAT IF I NEED SPECIFIC RESOURCES USED IN THE CREATION OF MY PIECE?

You have two options to specify this. In the “instructions” field, you may specify the source(s) to be used; you may also upload the source as an attachment to your order.

WHAT HAPPENS IF I WANT SOME CHANGES TO THE WORK THAT I RECEIVED?

Our writers strive to meet every specification and requirement given in the original order.  However, if you think that your initial instructions weren’t carefully followed, we will gladly provide free revision. Please note, this option is available within 48 hours from your order delivery. So it is your responsibility to check your paper as per your instructions and contact us within an appropriate time.

All you have to do is contact your writer, give a detailed request for a revision, and it will be done – no exceptions! If revision is requested, it is typically completed within the deadline that the customer specifies. However, it may take up to 24 hours to get the revised paper ready.

WHAT TYPES OF SERVICES DOES YOUR COMPANY OFFER?

We are an academic writing service that produces virtually every type of academic writing product for customers from high school to doctoral programs. We guarantee that the delivered work will be original, written in impeccable English, based upon current and relevant research when required and delivered to the customer by the specified deadline date. We guarantee complete customer satisfaction and will provide free revision within 48 hours after the deadline expires.

DO YOU GUARANTEE CONFIDENTIALITY?

We do guarantee our clients total privacy. None of your personal data is recorded. Moreover, we do not share information about our customers with anyone. Thus, you can be sure that no one will find out about our deal.

WILL MY ASSIGNMENT BE COMPLETE ON SCHEDULE?

We are concentrated on delivering our writing projects on time. When submitting your order, you just need to select a suitable deadline which the assigned specialist will consider when working on your assignment.

CAN THE PRICES PRESENTED AT YOUR SITE BE NEGOTIATED?

The rates set on our website are stable. Still, you can always turn to our support representatives and discuss the cost of your project. Additionally, we have a superior discount scheme which our customers can enjoy. If you place your order right now, the chances are very high that you will get a generous discount.

HOW CAN I REACH THE WRITER IN CASE OF QUESTIONS ABOUT MY ASSIGNMENT?

If you have any queries, comments about your writing project or requests, use our online messaging system to communicate with the specialist working on your order. In addition, you may use our Live Chat option or toll-free number to get in touch with our support agents in case of urgent requests or clarifications.

THE ORDER FORM IS STUCK AND DOES NOT RELOAD. WHAT COULD IT BE?

The issue can be caused by the files attached to the order form. There may be more than 1 file or the attached document is very large and does not let the process go. If this is the case, you should place your order without any documents attached. As soon as your order is made, please provide the files which you wanted to attach by means of your personal account. If you need help, reach our customer support team.

I HAVE ONLY ONE HOUR TO PASS MY ONLINE TEST BUT I CANNOT FIND SUCH A DEADLINE ON YOUR WEBSITE. CAN I GET YOUR ASSISTANCE IN SUCH CASE?

We will be able to help you if there is an available specialist competent in your area. To find out whether there are any available writers, contact our Support Team before placing your order.

HOW CAN I RECEIVE A REFUND IN THE FORM OF BONUS CREDITS? HOW THESE CREDITS CAN BE USED?

Please inform either our Support Representatives (by phone or Live Chat) or our Financial Department (via email) about your decision. Bonus credits will be allocated to your profile as soon as your refund request is processed and approved. You can use it to pay for your assignment when placing the next order.

WHEN AND HOW CAN I RECEIVE MY COMPLETED WRITING PROJECT?

When placing your order on our website, you need to choose a respective deadline which the assigned writer will stick to. For instance, if you choose 48 hours, you will get your piece of writing in two days. As soon as your writing project is completed, it will be uploaded to your personal cabinet. In addition, you will get an email notifying that your assignment is done. Once you get the notification, you can log in to your personal account and download your writing project.

WHAT KIND OF ORDER SHOULD I SELECT?

To know exactly what type of assignment to choose, you should either get in touch with us via Live Chat or send us an email containing your guidelines before making your order at our site. We will examine your instructions and assist you in selecting an appropriate order type.

HOW CAN I KNOW THAT MY PAPER WILL MEET QUALITY STANDARDS? DO YOU GUARANTEE HIGH GRADES?

For clear reasons, we cannot guarantee any scores. Still, we do guarantee that our writing projects are produced up to standard. For you to be sure of receiving top-flight papers, we would like to admit that our writers hold MA and PhD degrees in various fields of study. A large number of customers, who have been using our services throughout the period of our operation in the online market, are satisfied with the provided outcome. By the way, you are welcome to look through the samples available at our site to ensure that we do mind all writing criteria.

CAN I GET MY ASSIGNMENT BEFORE THE DEADLINE?

According to our policy, our customers are supposed to get their papers once the deadlines indicated in the order form expire. Nonetheless, if you need your project earlier, contact us and we will calculate the difference you will have to pay due to the early delivery and will help you place a compensation order.

WHO WILL WORK ON MY PAPER?

The assignments ordered by our customers are done by experienced writers specializing in respective areas.

I WANT TO CHECK WHETHER YOU CAN DO MY PROJECT AND THEN PLACE MY ORDER. IS IT POSSIBLE?

Certainly. You may reach us via Live Chat or send us an email and provide your guidelines to our Support Agents and we will do the rest.

WHAT DOES YOUR PRICING POLICY DEPEND ON?

The price of a specific assignment depends on several factors such as the deadline, number of pages, the chosen academic level, and the type of order. To find out how much you will need to pay for your project, please check our “Prices” page or contact our Support Agents who will help you calculate the cost of your order.

HOW WILL I GET MY COMPLETED PAPER?

Your writing project will be delivered to your email. Additionally, it will be uploaded to your personal account. You will be able to download it anytime.

THE PART OF MY ASSIGNMENT IS ALREADY DONE. CAN YOU HELP ME COMPLETE IT?

Yes, our specialists can help you finish your project. If you have any questions concerning the kind of order that has to be submitted, turn to our Support Representatives.

WHAT IS YOUR DAILY SCHEDULE?

We work 24/7 and, therefore, can help you anytime.

CAN YOU HANDLE URGENT ASSIGNMENTS?

We have considerable experience in doing urgent projects. You should better talk to our Support agents before placing your order. Thus, you will not only save your time but also ensure that your work will be done on schedule.

I WANT THE SPECIALIST WORKING ON MY PREVIOUS ASSIGNMENT TO DO MY CURRENT TASK. WHAT SHOULD I DO?

In your personal profile, you should access the page with your previous order and find the ID of the expert doing it. That ID has to be inserted in the “Preferred Writer” section when placing your new order.

CAN MY PAPER BE REVISED IF ANY CHANGES ARE NEEDED?

If the delivered paper does not meet some specifications, you may ask for a revision within 2 days after the due date. It will be made for free if the initially provided instructions remain the same. In case new requirements are provided, you will need to place an additional order to compensate the writer’s work.

CAN YOU GUARANTEE ME HIGH GRADES?

We do not promise grades since professors may evaluate writing projects in their own way. Still, we do guarantee top-flight and non-plagiarized content, and a no-cost revision if needed.

CAN I SCAN MY WRITING PROJECT FOR PLAGIARISM WHEN USING YOUR SERVICES?

When choosing the VIP option “The Plagiarism Check” in the order form, you will get a link to the Plagiarism check in your profile. Please check “Order details.” By following the link, you will be taken to ThePlagiarism.com, a new account namely. You will be able to check 1000 words (any text, not only your order) for free within a year. You will get a letter from ThePlagairism.com.

HOW CAN I TALK TO MY WRITER?

You can communicate with the specialist working on your assignment by using our online messaging system that is available in your personal account. In case the matter is urgent, you can get in touch with our Live Chat. For your convenience, we work 24/7.