Frequently Asked Questions

What types of services does your company offer?

We are an academic writing service that produces virtually every type of academic writing product for customers from high school through doctoral programs.  We guarantee that the delivered work will be 100% original, written in impeccable English, based upon current and relevant research when required and delivered to the customer by the specified deadline date. We further guarantee complete customer satisfaction and will provide free revisions until that satisfaction is reached.

What happens if I want some changes to the work that I receive?

Our writers strive to meet every specification and requirement given in the original order.  However, is you are unhappy with any part of your order, we will gladly provide free revisions. Please note, this option is available within 48 hours from your order delivery. So it your responsibility to check your paper as per your instructions and contact us within appropriate time.

All you have to do is contact your writer, give a detailed request for a revision, and it will be done – no exceptions! If revisions are requested, they are typically completed within 24 hours.

What if I need specific resources used in the creation of my piece?

You have three choices to specify this.  In the “instructions” field, you may specify the source(s) to be used; you may also upload the source as an attachment to your order.

I am concerned about plagiarism.  What are your guarantees?

We have been in this business for many years and have always had a no-tolerance policy for plagiarism.  Our writers are well aware that they will be immediately terminated should we discover any part of a work is plagiarized. Currently, we have the most sophisticated software available to check each piece for plagiarism, and we do so, without exception.  Before your work is delivered, it is completely checked for plagiarism and thus guaranteed to be an original.

Will I be able to check the progress of my order?

When you place your order, you are immediately given a private account and an order number.  You may log into your private account at any time and link to the “Track My Order” tab.  Using your order number (don’t lose it!), you will be able to see an update on the status of your order at any time.

Will I be able to communicate with my writer?

Of course! You will find a message board in your private account, so that you may post a question, comment, or change to your writer.  He or she will respond as quickly as possible, through the message board.  It is important to check your message board periodically, because your writer may have additional questions to you as well.

If I have a difficult or obscure topic with specific research requirements, are you able to complete the paper for me?

Absolutely! We have such a huge bank of highly qualified academicians, that virtually any topic and any complexity of research can be accommodated. As coursework expands, we continually add to our pool of researchers and writers, so that virtually any topic can be addressed. SpecialEssays.com is confident that it can find the appropriate writer for you; in a rare circumstance a writer cannot be found, we guarantee a 100% refund of your order price. You can claim the refund within 14 days.

What free features do you include in the order price?

We have a number of free features described on this site.  Please check these and be certain to designate the ones you wish with your order.  Our reasonable prices include any or all of the free features you wish to request.

How is my order delivered and how soon can I expect it?

Your work is delivered the evening prior to your deadline specification. Normal delivery is within 4 days or more; however, we do accept urgent requests and will accommodate those for an additional fee. We occasionally receive urgent orders with a 24-hour deadline and are consistently able to meet those as well. The more time you are able to give us, however, the more reasonable the pricing will be. Your final product is delivered via email, as an attachment.  Unless you have specified otherwise, it will be in MS Word, double-spaced, with approximately 225-250 words per page. Prior to delivery it will be scanned for plagiarism and thoroughly proofread by our editing staff.

What can I expect to be included in my order?  Will I have a bibliography?

Basing on your request your order will include a title page, an outline if required, and a full bibliography, using the citation format you designate.

Will citation format be as I request?

SpecialEssays.com uses standard citation formats, to include APA, MLA, Chicago, Harvard, and Turabian.  If you have a different citation requirement, however, we will comply with your request, at no additional charge.

How do I pay for my order?

We provide for secure payment through most major credit cards. We are not  able to begin your order writing until a payment is verified. 

How do I place my order?

The procedure is quite simple. You complete the order form, stating your topic, all specifications and requirements and your deadline date.  You then make payment through our secure payment method. Once your order and payment is confirmed, we go to work! Your order is delivered the evening before your deadline, via email.

I am concerned about confidentiality and security.  What are your policies?

Both are of highest priority to us. First, confidentiality of our clients is completely preserved.  We will never reveal any customer information to anyone, at any time. No one will ever know that you have used our service unless you choose to divulge this. We have a completely secure credit card processing service, so you shouldn’t worry about anyone gaining access to your information.

Is payment completely secure?

All payment transactions at SpecialEssays.com are conducted with Swreg and Plimus. We offer you a possibility to choose the most comfortable payment system. These payment methods are secure legally registered ways of money transfer. After having filled your order form you may either choose Plimus.com or SWREG.org, both of them will take you to the web pages of these companies where you can easily make a payment following proposed tips and hints. Only a few minutes separate you from the moment we start working on your order. We will begin it right after receiving your payment by our company. Visit Plimus.com and SWREG.org web pages to learn more. Unfortunately we no longer accept cheques and payments after order delivery because of some fraud activities of the individuals.